Privacy Policy

At Just Engage AI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, phone number, email address, and company information
• Account Information: Username, password, and account preferences
• Payment Information: Credit card details and billing address (processed securely through third-party payment processors)
• Lead Data: Contact lists, lead information, and related data you upload to our platform
• Communications: Messages, feedback, and support inquiries you send to us

1.2 Information Collected Automatically

When you use Just Engage AI, we automatically collect certain information:

• Usage Data: Information about how you interact with our services, including call records, appointment bookings, and feature usage
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Server logs, error reports, and performance metrics
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience (see Section 8)

1.3 Call Recording and AI Analysis

When Jenny (our AI assistant) contacts leads on your behalf:

• Calls may be recorded for quality assurance, training, and compliance purposes
• AI systems analyze call content to improve performance and generate insights
• Conversation data is processed to book appointments and transfer calls

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

• Provide and maintain Just Engage AI services
• Process your transactions and manage your account
• Contact leads on your behalf using our AI calling system
• Book appointments and transfer calls to you
• Send service-related notifications and updates

2.2 Improvement and Development

• Improve and optimize our AI technology
• Develop new features and services
• Analyze usage patterns to enhance user experience
• Train and refine Jenny's conversational abilities

2.3 Communication

• Respond to your inquiries and support requests
• Send you marketing communications about our services (with your consent)
• Notify you about changes to our services or policies
• Provide customer service and technical support

2.4 Legal and Security

• Comply with legal obligations and regulations
• Protect against fraud, abuse, and security threats
• Enforce our Terms & Conditions
• Resolve disputes and prevent prohibited activities

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Payment processors (Stripe, PayPal, etc.)
• Cloud hosting providers (AWS, Google Cloud, etc.)
• Customer support platforms
• Analytics and marketing tools
• Email and SMS service providers

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

3.2 Mobile Information Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your mobile phone number and related data are used solely to provide you with our AI calling services.

3.3 Business Transfers

If Just Engage AI is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change.

3.4 Legal Requirements

We may disclose your information if required by law or in response to:

• Subpoenas, court orders, or legal processes
• Requests from law enforcement or government agencies
• Circumstances involving potential threats to safety
• Protection of our rights, property, or operations

3.5 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4. Data Security

We implement reasonable security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure server infrastructure with regular security audits
• Access controls limiting employee access to sensitive data
• Regular security assessments and vulnerability testing
• Compliance with industry-standard security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain records for business operations

When you cancel your subscription, we will delete or anonymize your data within a reasonable timeframe, except where we are required to retain it by law or for legitimate business purposes.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a portable format.

6.2 Correction

You can request that we correct inaccurate or incomplete personal information.

6.3 Deletion

You can request that we delete your personal information, subject to certain legal exceptions.

6.4 Opt-Out of Marketing

You can opt out of marketing communications by:

• Clicking "unsubscribe" in our emails
• Replying "STOP" to our text messages
• Contacting us directly at [email protected]

6.5 Do Not Call

If you do not wish to receive calls from Jenny (our AI assistant), you may request to be placed on our internal do-not-call list.

6.6 California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what information we collect, the right to deletion, and the right to opt out of the sale of personal information (note: we do not sell personal information).

6.7 European Privacy Rights

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectification, erasure, restriction of processing, data portability, and objection to processing.

7. Third-Party Integrations

Just Engage AI may integrate with third-party services such as:

• Calendar applications (Google Calendar, Outlook, etc.)
• CRM platforms
• Lead generation services
• Social media platforms (Facebook, etc.)

When you connect third-party services to Just Engage AI, those services may have access to certain information. We recommend reviewing the privacy policies of any third-party services you use.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your account
• Analyze website traffic and usage patterns
• Deliver targeted marketing (with your consent)

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our services.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly
• Performance Cookies: Collect anonymous data about website usage
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity for advertising purposes (with consent)

9. Children's Privacy

Just Engage AI is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it immediately.

10. International Data Transfers

Just Engage AI is based in the United States. If you are located outside the U.S., your information may be transferred to and processed in the United States or other countries where our service providers operate.

By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to active subscribers
• Displaying a prominent notice on our platform

Your continued use of Just Engage AI after changes are posted constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Just Engage AI
Coral Gables, Florida
Email: [email protected]
Website: justengage.ai

13. Compliance with Regulations

Just Engage AI is committed to compliance with applicable privacy and data protection laws, including but not limited to:

• Telephone Consumer Protection Act (TCPA)
• Telemarketing Sales Rule (TSR)
• CAN-SPAM Act
• California Consumer Privacy Act (CCPA)
• General Data Protection Regulation (GDPR) for EEA residents

14. Your Responsibilities

When using Just Engage AI, you are responsible for:

• Ensuring you have the right to contact leads you upload to our platform
• Complying with all applicable privacy and telemarketing laws
• Obtaining necessary consents from your leads before automated calling
• Maintaining the security of your account credentials
• Notifying us of any unauthorized access to your account